# Dictation app for customer support

Canonical page: https://flit.fyi/use-cases/customer-support

**Answer more tickets. Type less.** Support is the same twenty answers, written fresh, all day. The words are not hard, the volume is. Flit lets you speak the reply and expand the boilerplate with a phrase, so the typing stops being the bottleneck.

## What slows support teams down

- The same explanation, retyped for the fortieth time this week.
- Macros live in a different tool than the one you are typing in.
- Customer details in a ticket are not something you want uploaded.
- Going faster usually costs you the tone your team is known for.

## What Flit does for support teams

### Boilerplate on a phrase

Snippets expand anywhere you can type, in the middle of a sentence if you want. Triggers forgive the small differences in how you actually speak, and the expansion is inserted exactly as you wrote it.

### Warm without effort

Tone controls keep replies friendly in chat and professional in mail, per app, so speed never costs you the register your team is known for.

### Product names, always right

Add your product names, SKUs, and internal jargon to the dictionary once. They are spelled correctly every time, by a fixed rule rather than a model guess.

### Customer data stays put

Everything runs on the agent’s Mac. No account, no telemetry, no server, so a ticket full of customer details never travels anywhere.

## Finished text, not a transcript

Said: "thanks for flagging this insert my refund policy and uh I will follow up monday"

Flit wrote, in Slack: Thanks for flagging this. [refund policy] I will follow up Monday.

The snippet expands mid-sentence and your own words continue around it.

## Why choose Flit over Wispr Flow

Tickets carry customer names, orders and account details. Flit never sends them anywhere, so there is no new service to add to your data agreements, and no seat fee every month.

## Check it yourself

Pull the network cable and dictate a reply. It still lands. Customer detail cannot leak from a request that is never made.

## Questions

**Does it work inside Zendesk, Intercom, or Front?**

Yes. Flit types wherever you can put a cursor, including browser tabs and Electron apps, which is where most support tools live.

**Can a team share snippets?**

Snippets are per Mac today, stored in a JSON file you can copy between machines. There is no account system, which is deliberate.

**Do you charge per seat?**

No. Flit is bought once, covers up to 2 of your own Macs, and there is no Pro tier holding features back.

Every persona: [who Flit is for](https://flit.fyi/use-cases). Flit: [flit.fyi](https://flit.fyi/).